Together Is Better – A Story of dotSource’s 300th!!! Employee Posted on 4. March 202025. October 2021 | by Franzi Kunz dotSource celebrates its 300th employee! New decade, leap year, the benchmark for several forecasts: 2020 is something quite special – even for us although the new 20s have barely started. We just started into the new year, celebrated the agency birthday and now it is already March again. The month of Handelskraft. Incredible. Not only the conference anniversary in Stuttgart makes March 2020 so special for us, but also this combination of numbers: 2020 – 300 – 30. You may remember ? The time has officially come. We have achieved our first goal: 300 employees in 2020. Whoop Whoop! Continue (5 vote(s), average: 4.20 out of 5)Loading... Categories E-Commerce
Best-of-Suite for the Best CRM: INNIO Relies on Salesforce Multi-Cloud Solution for Optimised Service Processes [Case Study] Posted on 3. March 202025. October 2021 | by Franzi Kunz Download the INNIO Case Study for free now! The digital age is an age of inflationary superlatives. The best customer approach is more important than the largest product range. The best service beats the lowest price. The best user experience beats everything anyway. No matter which added values it is about, the fight for superlatives is justified because the company that offers the greatest added values will prevail in the end. But how, for example, does one achieve better or even the best service and thus more quality in customer relationship management? In the current »INNIO Uses Next-Level CRM« success story, we show how even the most complex IT landscape can be turned into a platform that withstands the superlative mania and at the same time offers the best prerequisites for future-proof digital business. Continue (6 vote(s), average: 4.33 out of 5)Loading... Categories CRM, Sales & Service Digital Consulting E-Commerce Platform Integration Publications
Sustainability as a Business Strategy [5 Reading Tips] Posted on 2. March 202025. October 2021 | by Sara Herrera Photo by Alena Koval from Pexels Climate change, the Greta effect and »Fridays for Future« have recently put sustainability and environmental protection at the top of the political and economic agenda. Living and working sustainably as well as being environmentally friendly in both private and professional life thus turns from a nice-to-have into a must-have for a safe future. With this future in mind, new technologies and the digitisation of processes and activities are being developed and implemented very rapidly today. However, the costs of this exponential growth – although invisible – are becoming higher and higher. So how do you simultaneously deal with the challenges of digitisation on the one hand and the challenges of environmental protection on the other hand? What is required so that companies integrate a sustainable way of thinking into their (digital) DNA? Continue (4 vote(s), average: 5.00 out of 5)Loading... Categories E-Commerce Reading Tips of the Week
Field Service Management Solutions Ensure Increased Productivity and Improved Customer Satisfaction [5 Reading Tips] Posted on 24. February 202025. October 2021 | by Sara Herrera Photo by Michal Jarmoluk from Pixabay Everyone has probably been in the situation of having to call a technician to investigate and solve a problem at home, at work or at the factory. Sometimes, it is a quick, smooth process that satisfies the customer. Other scenarios, however, can be frustrating, time-consuming and error-prone. In an increasingly customer-centric world where customer experience is of the utmost importance, companies can no longer afford such bad experiences. For this reason, many of them increasingly rely on technologies that help them in fulfilling the expectations of today’s customers and optimising the background processes. Because of this development, field service is becoming more and more important for companies. In fact, the field service management market will have exceeded 3.5 billion euros by 2022 (in 2012, it amounted to 1.28 billion euros). But what is meant by field service management and which advantages does this service discipline offer for companies? Continue (5 vote(s), average: 5.00 out of 5)Loading... Categories B2B B2C E-Commerce Industries Reading Tips of the Week
Microinteractions – Small Silver Bullets for User Experience [5 Reading Tips] Posted on 17. February 202025. October 2021 | by Sara Herrera Source: Pexels In our digital life, we are almost always surrounded by them. From mobile alarm clocks to payment apps and instant messengers to online shopping – microinteractions are used to improve our user experience. But what exactly are these small interactions between humankind and machines? And how are they used effectively? Continue (5 vote(s), average: 5.00 out of 5)Loading... Categories B2B B2C Design & Usability Digital Consulting E-Commerce Industries Reading Tips of the Week
Selecting PIM and MDM Software – Comparing Product Information and Master Data Management Systems [Updated White Paper] Posted on 13. February 202025. October 2021 | by Franzi Kunz What is the milling machine’s width? How high is it, how deep does it mill and how many watts does it have? In many areas, intelligent product information data management (PIM) is the key to sales success because the customer wants to know as precisely as possible what distinguishes the product he wants to purchase. No matter whether the customer informs himself online or wants to be convinced by a sales manager in a personal conversation: having all data relating to a product at hand has to be a priority in every company. PIM software helps ensure that correct, complete and high-quality product data is immediately available and consistent across all channels. Because the number of distribution channels has increased as a result of digitisation, many existing systems can no longer live up to this requirement. Moreover, duplicates are often difficult to track down and usability is rather a reason for complaint than for joy for employees. But which data management system is the right one? Continue (7 vote(s), average: 4.43 out of 5)Loading... Categories E-Commerce PIM/MDM/DAM
E-Commerce in Germany is Booming – Looking Back at 2019 [5 Reading Tips] Posted on 10. February 202025. October 2021 | by Sara Herrera Source: Pexels E-commerce is booming. Yes, it is also booming in Germany. About 60 per cent of Germans have already ordered something on the Internet. One out of three even places orders several times a week via online platforms and shops. For years, the industry has only known one direction: upwards. And the last year has once again put a smile on the faces of retailers and manufacturers. We take a look at the figures and show who was able to enjoy 2019 the most. Continue (8 vote(s), average: 4.50 out of 5)Loading... Categories B2B B2C E-Commerce Reading Tips of the Week
E-Commerce Awards – Golden Globes, Oscars and Emmys in E-Commerce? [5 Reading Tips] Posted on 3. February 202025. October 2021 | by Sara Herrera Source: Pexels When the word »award« is mentioned in the news, the first thing that comes to mind is certainly the glamorous Oscar or Golden Globe award ceremony with a red carpet and lots of paparazzi. Even though they are less glamorous and without a red carpet, awards are also presented for special achievements in e-commerce. We give you an overview of some of the best-known online shop awards in the DACH region (Germany, Austria, Switzerland). Continue (7 vote(s), average: 5.00 out of 5)Loading... Categories B2B B2C Digital Consulting E-Commerce
Journey to Jupiter: dotSource Rings in the New Twenties with a Big Party and Even Bigger Goals [Video] Posted on 29. January 202025. October 2021 | by Franzi Kunz dotSource celebrates 14 years of success in digital business Work hard, party hard(er). Those who achieve great things deserve great parties. This is what happened on the 17th of January. Together with many guests, former, current & new employees, friends, families, industry colleagues, partners and representatives from society, economy and politics, we toasted to 14 years of dotSource – great speeches, conversations, presents and a legendary party night included. Continue (8 vote(s), average: 4.50 out of 5)Loading... Categories E-Commerce
Magento 1 Soon To Be a Thing of the Commerce Past – 5 Tips for a Successful Shop Migration Posted on 27. January 202025. October 2021 | by Sara Herrera Source: Pexels edited by dotSource The word migration usually does not arouse much enthusiasm, mainly because of the great effort behind it. However, this does not change anything about the fact that it is necessary. It is also true that the shop migration should be seen as an investment in the future – despite (or even more so because of) its often gigantic extent – since the migration is an excellent opportunity to modernise the existing commerce solution, which had reached its limits, in a competitive and future-proof way. And if a provider removes a solution from its portfolio, you have no choice anyway but to deal with the topic and make the best of it – just like everyone whose shop has been based on Magento 1 so far. Because it will soon be a thing of the commerce past. Once and for all. From June 2020, Magento will no longer offer support for Magento Commerce 1, Magento Open Source 1 as well as older Magento Commerce 2 versions. So, dear shop operators with old Magento versions: migration is no longer optional, but obligatory. For those who want to continue using Magento, we have summarised all the important information and tips for a successful shop migration in this article. Obviously, switching the provider is also an option worth evaluating, but this is a topic for another article ? Continue (7 vote(s), average: 5.00 out of 5)Loading... Categories Design & Usability E-Commerce Reading Tips of the Week
