What do technology and hardware do for a better customer experience in 2019? [5 Reading Tips]

It’s incredibly exciting how rapidly technology is evolving to deliver better and simpler customer experiences. In this regard, the latest ideas were presented at the »Consumer Electronics Show«, commonly known as CES in Las Vegas. Instead of mere prototypes,  innovations presented there this year offer concrete, usable applications in many areas and pave the way … Continue reading "What do technology and hardware do for a better customer experience in 2019? [5 Reading Tips]"

Social Commerce Trends for 2019 – Content, Content, Content!

Being successful without maintaining a social media presence? Unlikely! Companies benefit from the enormous reach and a »personal« relationship with their customers. And networks? They’re making billions thanks to the social media presence of other companies. Now it’s also the case with customer relationships that they’ll evolve with years to come and become even more … Continue reading "Social Commerce Trends for 2019 – Content, Content, Content!"