Navigate. Choice made. The shopping cart is full and the order just placed. Success. However, sooner or later, the story turns round. Items returned. Consequence: unhappy customers. Disaster and a big headache, for both shoppers and retailers. However, the same reality can be treated from a different broader perspective only reading between the lines.

There are many reasons behind a return. The majority of times, retailers themselves are responsible. However, the retailer is indeed the only one who has the tools to bring out the positive side of this critical situation, managing product costs and product availability, displaying the most clear and correct information of every product, and offering multiple and faster solutions to always value and satisfy customers.

In a recent interview, Oliver Dahms, CEO of DAHMS solutions GmbH, has shared some first approaches on the current trends in returns management and how returns can become the goose that lays golden eggs too. He will host a session on this topic at our Handelskraft Conference 2016, so you can get whole insights on Thursday, February 18.

Looking back, it seems easy what we have done in the last decade, but it is not. We have grown up but our soul is still very young. Our mindset is the present because is still the day one in digital commerce for us. We build up the future developing constantly new ideas, progressing and striving to improve. These facts, together with the talent of our already 120 staff, will lead us to boost and evolve new entrepreneurial dimensions to continue delivering excellent services and innovative solutions.

At last the day has come; dotSource turns 10 years and opens a new decade of digital success and transformation. Ten years of growth, coming up with brilliant ideas and supporting technology and innovation in which we have been burning through stages, year after year, and reached our promised targets.