About Christian Otto Grötsch

Christian lebt E-Commerce wie kein anderer. Als einer der Gründer, langjähriger Geschäftsführer und jetzt Vorsitzender des Verwaltungsrats der Digitalagentur dotSource setzt er seit 2006 gemeinsam mit seinem Team visionäre Digitalprojekte um. Dank seiner jahrelangen Erfahrung hat er ein besonders Gespür dafür, welche digitalen Trends kommen, um zu bleiben. Um diese zu teilen, hat er 2007 den Handelskraft Blog ins Leben gerufen, der bis heute auf seine Expertise baut.

Magento 2: Was has changed for developers and shop operators

magento_logoMany had ceased to believe, but just before Christmas, Magento surprised the e-commerce community with the release of Magento 2.0 Beta. The new version of the most widely used e-commerce software has been available since the 17th of December and can be tested. But can iQuery and PHP5.5 offer any comfort for the loss of transparency and the open-source mindset? And what will change for shop operators?

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Handelskraft E-Commerce Breakfasts

Handelskraft FrühstückOur Handelskraft E-Commerce Frühstück once again led us to eight German cities and one in Switzerland, and brought manufacturers and traders together at one table. Our speakers included Alexander Graf, Jochen Krisch, Martin Groß-Albenhausen and and Roman Zenner, who led dicussions on the future of ditial trade with a total of over 100 guests from various branches.

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All E-Commerce Whitepapers We Published in 2014

2014 was a productive year for us. Apart from the annual Trend Book, a total of seven white papers on e-commerce and online marketing topics were published. They are all exclusively designed for manufacturers, shipping traders and publishers, and can be requested on our home page free of charge.

E-Commerce Whitepapers

Digitale TransformationDigitalization is advancing at a rapid pace, but the societal and economic consequences have been difficult to determine so far. »”Digital Transformation: Challenges for Marketing, Sales, and IT”« introduces the most important topics currently discussed in B2B and B2C. (Available in English and German)

B2B E-Commerce WhitepaperE-Commerce is still new territory in B2B. However, there is great potential for manufacturers and traders there. Companies, who are already building up their e-commerce competencies will benefit in the long term. In our white paper »”E-Commerce Potential in B2B”« we answer the question, what e-commerce can do for brand manufacturers and industry.

Whitepaper E-Commerce Software auswählenThe updated white paper >»“Selecting E-Commerce Software: Providers and Technologies Compared”« offers a quick overview of the central decision making criteria for selecting a system. We also introduce the most important systems and providers in the mid and enterprise area.

Stay tuned for upcoming English translations of four whitepapers from our online marketing experts!

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Click and Collect is not the non plus ultra…so?

Waitrose Click & Collect
Photo: Waitrose Press Release

Our gut feeling has been telling us this for ages, now a test from Stella Service has proven it: click and collect doesn’t really save time when shopping. The channel hopping customer is just 96 seconds faster than the normal shopper. Although that is only an average; depending on the (more or less expert) implementation of the service, it can happened that a customer searching for the right counter may spend even longer a shop.

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Handelskraft wishes you a merry Christmas

Today we want to wish all our readers a happy holiday time with their loved ones. The Handelskraft team also wants to say thank you for your loyalty and we are already looking forward to the trends, hypes and new developments in the e-commerce scene in 2015
Not only the Handelskraft team, but the entire dotSource also wishes you a merry Christmas and a happy new year!

(c) dotSource GmbH
(c) dotSource GmbH
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An advantage for manufacturers: the brand creates trust

Grafik: Achim Hepp
Graphic: Achim Hepp

As multichannel, and so also the digitalisation of processes and channels, was discussed extensively for the first time, there was a lot of talk about the improved service associated with this leading to greater customer loyalty. However, just why exactly the customer is supposed to become more trusting is not clearly definable.

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Consumers expect cross channel shopping

Grafik: Roberto Verzo
Graphic: Roberto Verzo

It is important to many customers that wares be available both on and off line. Mulichannel traders score especially with young and female customers. According to the ebay study on the future of trade >>Zukunft des Handels<<, 74 percent of users find it important to be able to shop off line, online and via mobile end devices. It is only unimportant for four percent.

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Higher conversion rates through customer support

Grafik: Austin Kirk
Graphic: Austin Kirk

In order to avoid potential customer uncertainty, there has to be the possibility to quickly make contact. Legally, every shop operator has to display their contact details on the masthead at least. So why not place a telephone number or email address prominently on the page for easier contact?

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SEO: Page Speed as an Important Ranking Factor

Grafik: Tom Thai
Graphic: Tom Thai

The page speed – the loading speed of a homepage- has a direct influence on search engine rankings. The page speed can be improved greatly through data compression. Defining the expiration also leads to better loading speeds and so to better ranking with Google and other search engines.

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